Registration Policies

Confirmation Letter 

You will receive a confirmation letter via email once you are registered for the convention If you have not received a confirmation letter within three weeks of submitting your registration, please contact an NSH staff member at 443-535-4060. 

Email Address

NSH requires a unique email address per registration. This email is used for communications between NSH staff and the registered attendee including the confirmation, workshop cancellations or changes, vendor announcements etc. NSH will not register multiple people with one email address nor will NSH register an individual without an email address. 


Attendees registering in advance may pick up their badge & welcome packet at the NSH Registration Desk at the Convention Center. Badges are required for attendance into all NSH functions including workshops, lectures and the exhibit hall. Attendees will not be allowed to pick up other attendee badges or materials. 

Consent for Use of Photographic Images 

Registration and attendance at, or participation in, NSH meetings and other activities constitutes an agreement by the registrant to permit NSH's use and distribution (both now and in the future) of the registrant or attendee's image or voice in photographs, videotapes, electronic reproductions, audiotapes of such events and activities. 


  • Cancellations of Entire Registration: All cancellations must be received in writing by August 21, 2018. Cancellations received in writing by this date will be charged the Registration Fee but all workshop fees will be refunded. Awards Ceremony tickets are nonrefundable. Cancellations received after August 21, 2018 (without provisions for a substitute) and no-shows are responsible for all convention fees. Cancellations will not be accepted by phone.
  • Cancellations of Individual Workshops: Workshop cancellations are accepted up to September 10, 2018 and must be received in writing (email is acceptable). Exchanges are permitted at any time with workshop price difference refundable until September 10, 2018. After this date any difference in workshop cost will not be refunded. Click here to download the change request form.
  • Awards Banquet Tickets are non refundable.  
Please Note: Cancellations, for any reason, will not be accepted for persons registering after the deadline of August 21, 2018. Substitutions will be accepted at any time, at no additional charge.

Special Offers/Discount Codes

Use of discount codes is only valid at the time of initial purchase/registration. Refunds will not be authorized for existing registrations where the special offer was received after the initial purchase. Discount codes cannot be applied to already reduced/discounted registrations. Limit one (1) special offer/discount code per registration. Badge sharing, splitting and reprints are strictly prohibited.


No cash exchange or refunds are provided on-site.  Reimbursements are processed after the conclusion of the convention and will be sent to the payer.

Workshop Changes 

To cancel or request a change in your workshop schedule please complete this form and fax it to 443-535-4055 or email  A revised confirmation email with your processed changes will be provided.  If NSH is unable to accommodate your request you will receive an email notification with your options.  Schedule changes may incur administrative/change fees.

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